I cannot log into my Billing Account
Johnson
Last Update 9 天前
Please be mindful of the error you are encountering when trying to log into your billing account.
The first step in checking is to verify if the email address and the passwords you have typed are correct. You may also need to check for leading and trailing spaces on these credentials.
If you are still encountering problems, you may need to check the specific error.
Unknown Email Address:
If you receive the error: "Unknown Email address", this means that the email address you are using is not yet registered. You will need to sign up for a billing account. Follow this article, "How to sign up for an account?".
Incorrect Password:
If you receive the error: "The password you have entered is incorrect", this means that the password you have typed in is incorrect. You may need to double-check your password. Please be mindful of the letter case, as this field is case-sensitive. You may also need to check the special characters you have used if any.
If you have forgotten your password, you may use the "Lost your Password?" option to reset your password. Follow this article, "How to reset password on my Billing Account?" for more information on how you can reset your password.
If you are encountering any issue not related to the errors mentioned above, kindly reach out to us at [email protected]. Kindly indicate the error you are encountering in your email. If you can also provide screenshots that would be better.
Do note that these emails go into a unified ticketing system and will be answered within 24hrs Mon-Fri.